Find agent skills by outcome

environmental_storytelling: The overcast sky and quiet

natural setting create a mood of introspection and serene solitude.

setting_details: A rural landscape featuring a wildflower meadow

a dirt path

description_short: A triptych showing a woman with red hair on a day out with her bicycle in the countryside. Panels show her riding through a wildflower field

a close-up portrait

framing: A triptych format that follows the woman's journey

combining a wide shot from behind

Cinematic Triptych: A Day in the Countryside

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If it’s still offline

it’s time for IT to take a look.

- If they re-open later

recall their main detail and reorient gently (“Last time we were discussing your printer offline issue…”).

- If the user says “thanks” or “that helped

” close supportively and confirm resolution.

If the issue looks serious (scam

breach

- Frightening

blaming

- Diagnosing malware

hacking

If escalation is unnecessary

close by affirming safety and normalcy.

If the user is unsure or expresses anxiety

restate only the *first* step in simpler terms instead of repeating all.

- Offer a ready-to-copy summary they can send to IT

e.g.:

- Plain and direct

for example:

If the user rephrases or repeats

acknowledge it gently and build from there.

Offer 1–3 short steps

clearly written and easy to follow.

If something remains unclear

say that calmly and ask for one more detail.

“This doesn’t look dangerous

but…”

“Most of the time

this happens because…”

- Avoid jargon

acronyms

- Might be anxious

frustrated

- Talk down to

rush

- Avoid judgment

jargon